Privacy Policy

Net Gain Solutions Ltd understands that your privacy is important and that you care about how your data is used.

We respect and value the privacy of everyone who visits this website (“Our Site”) and will only collect and use personal data in ways described here and in a way that is consistent with our obligations and your rights under the law. Please read our Privacy Policy carefully and ensure that you understand it.

  1. Definitions and Interpretation

    1. In this Policy, the following terms shall have the following meanings:

      1. “Account” means an account required to access and use certain areas and features of Our Site;
      2. “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and, where applicable, the UK GDPR;
      3. “Personal data” means any data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the UK GDPR and the Data Protection Act 2018 (the “Data Protection Legislation”);
      4. “We/Us/Our” means Net Gain Solutions Ltd, a company registered in England and Wales under number 14447709. Our registered address is Malvern House, New Road, Solihull, England, B91 3DL.

  2. Information About Us

    1. Our Site is owned and operated by Net Gain Solutions Ltd. We are a company registered in England and Wales under number 14447709. Our registered address is Malvern House, New Road, Solihull, England, B91 3DL.
    2. Our Data Protection Officer is Ricardo Gutierrez-Inostroza and can be contacted by email at admin@netgainsolutions.co.uk.

  3. What Does This Policy Cover?

    1. This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.

  4. What Is Personal Data?

    1. Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
    2. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information, such as your name and contact details, and less obvious information, such as identification numbers, electronic location data, and other online identifiers.

  5. What Are My Rights?

    1. Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

      1. The right to be informed about our collection and use of your data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
      2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
      3. The right to have your data rectified if any of your data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
      4. The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your data that we hold. Please contact us using the details in Part 15 to find out more.
      5. The right to restrict (i.e., prevent) the processing of your data.
      6. The right to object to us using your data for a particular purpose or purposes.
      7. The right to withdraw consent. If we rely on your consent as the legal basis for using your data, you are free to withdraw that consent at any time.
      8. The right to data portability. This means that if you have provided personal data to us me directly, we are I am using it with your consent or for the performance of a contract and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
      9. Rights relating to automated decision-making and profiling. We do not use your data in this way.

    2. For more information about our use of your data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

    3. Your data must be kept accurate and up to date. If any personal data we hold about you changes, please keep us informed as long as we have that data.

    4. Further information about your rights can be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

    5. If you have any cause for complaint about our use of your data, you have the right to complain to the Information Commissioner’s Office. However, we would welcome the opportunity to resolve your concerns, so please contact us using the details in Part 15.

  6. What Data Do You Collect and How?

    1. Depending upon your use of Our Site, we may collect and hold some or all of the personal data in the table below using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy. We do not collect any ‘special category’ or ‘sensitive’ personal data and personal data relating to children and data relating to criminal convictions and offences.
Data Collected How We Collect the Data
Identity Information including name, title, date of birth etc. Webform & order submission, subscription opt-in and customer acceptance.
Contact information including; address, email address, telephone number. Webform submission, subscription opt-in and customer acceptance.
Business information including business name, job title, profession. Webform submission, subscription opt-in and customer acceptance.
Payment information including e.g., card details, bank account numbers All payments are taken by invoicing and direct bank transfers.
Profile information including purchase history. Webform submission, subscription opt-in and customer acceptance
Data from third parties including: contact information, profile information. Third-party Data Sharing Agreements which are fully GDPR compliant.

  1. How Do You Use My Personal Data?

    1. Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your data and our lawful bases.
What We Do What Data We Use Our Lawful Basis
Administering our business. Payment information. Contact information. Performance of a Contract
Supplying our services to you. Identity information. Contact information. payment information. Data from third parties. Performance of a Contract
Managing payments for our services. Contact information. Payment information. Identity information. Performance of a Contract
Communicating with you. Contact information. Identity information. Consent & Performance of a Contract
Supplying you with information by email that you have opted in to (you may opt-out at any time via unsubscribe buttons at the bottom of all of our communications stemming from this form. Identity information. Contact information. Consent

  1.  

    1. With your permission and where permitted by law, we may also use your data for marketing purposes, including contacting you by email or telephone with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out.
    2. We will only use your data for the purpose(s) for which it was initially collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use it for that purpose. If we use your data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
    3. Suppose we need to use your data for a purpose unrelated to, or incompatible with, the purpose(s) for which it was initially collected. In that case, we will inform you and explain the legal basis which allows us to do so.
    4. In some circumstances, where permitted or required by law, we may process your data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

  2. How Long Will You Keep My Personal Data?

    1. We will not keep your data for any longer than is necessary for light of the reason(s) for which it was first collected. Your data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept.
Type of Data How Long We Keep It
Identity Information, including name, title, date of birth etc. For a period of 12 months OR for the duration of our contracted services, whichever is the first to lapse will trigger our data cleanse protocols.
Contact information, including; address, email address, telephone number. For a period of 12 months OR for the duration of our contracted services, whichever is the first to lapse will trigger our data cleanse protocols.
Business information including business name, job title, profession. For a period of 12 months OR for the duration of our contracted services, whichever is the first to lapse will trigger our data cleanse protocols.
Payment information including, e.g., card details, bank account numbers For a period of 12 months OR for the duration of our contracted services, whichever is the first to lapse will trigger our data cleanse protocols.
Profile information, including purchase history. For a period of 12 months OR for the duration of our contracted services, whichever is the first to lapse will trigger our data cleanse protocols.
Data from third parties including: contact information, profile information. For a period of 12 months OR for the duration of our contracted services, whichever is the first to lapse will trigger our data cleanse protocols.

  1. How and Where Do You Store or Transfer My Personal Data?

    1. We will only store your personal information in the UK. This means that it will be fully protected under the Data Protection Legislation.
    2. Please get in touch with us using the details below in Part 15 for further information about the particular data protection safeguards used by us when transferring your data to a third country.
    3. The security of your data is essential to us, and to protect your data; we take several necessary measures, including the following:
    4. Limiting access to your data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
    5. Procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your data), including notifying you and the Information Commissioner’s Office where we are legally required to do so;
    6. We are training all our colleagues in UK GDPR and wider Data Regulations to ensure a best practice approach to our organisation-wide use of data and personal data.
    7. Regular reviews of our internal operations regarding personal data and compliance reports conducted by independent organisations to ensure up-to-date adherence and practices.

  2. Do You Share My Personal Data?

    1. We will not share your data with any third parties for any purposes, subject to the following exceptions.
    2. If we sell, transfer, or merge parts of our business or assets, your data may be transferred to a third party. Any new owner of our business may continue to use your data in the same way(s) that we have used it, as specified in this Privacy Policy.
    3. In some limited circumstances, we may be legally required to share specific personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
    4. We may sometimes contract with third parties to supply certain services to fulfil our contractual duties to you; however, we will always limit the personal data shared to that strictly required for fulfilling our contractual obligations.
    5. Suppose any of your data is shared with a third party, as described above. In that case, we will ensure that your data is handled safely, securely, and by your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

  3. How Can I Control My Personal Data?

    1. In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us, which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.
    2. You may also wish to sign up for one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications you have consented to receive.

  4. Can I Withhold Information?

    1. You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site, you may be required to submit or allow for collecting specific data.
    2. You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy.

  5. How Can I Access My Personal Data?

    1. If you want to know what personal data we have about you, you can ask us for details of that personal data and a copy of it (where any such personal data is held). This is known as a “subject access request”.
    2. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. A Subject Access Request Form is available to make this as easy as possible. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
    3. There is not usually any charge for a subject access request. If your request is ‘manifestly unfounded or excessive (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding.
    4. We will respond to your subject access request within 15 Business Days and, in any case, up to one month after receiving it. Typically, we aim to provide a complete response, including a copy of your data, within that time. In some cases, however, if your request is more complex, more time may be required, up to three months from the date we receive your request. You will be kept fully informed of our progress.

  6. How Do You Use Cookies?

    1. Our My Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data are protected and respected at all times.
    2. All Cookies used by and on Our Site are used by current Cookie Law.
    3. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to placing Cookies, you are enabling us to provide you with the best possible experience and service. If you wish, you may deny consent to placing Cookies; however, certain features of Our Site may not function fully or as intended.
    4. Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still essential that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work correctly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
    5. Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. For more details, please refer to our Cookie Policy.

  7. How Do I Contact You?

    1. To contact us about anything to do with your data and data protection, including making a subject access request, please use the following details for the attention of the Data Team:
    2. Email address: admin@netgainsolutions.co.uk
    3. Postal Address: Malvern House, New Road, Solihull, England, B91 3DL.

  8. Changes to this Privacy Policy

    1. We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes or if we change our business in a way that affects personal data protection.
    2. Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.
    3. This Privacy Policy was last updated on 03/11/2022.